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Store Policies
Orders
- Orders for "in-stock" items placed by
1:00 PM ( PST, Mon. - Fri. ) ship the same business day.
- After you place your order, you should receive
an acknowledgment via e-mail. If you have any additional questions in reference to
your order please feel free to e-mail us at ed@cdRecordingSoftware.com
or call 1-800-269-0282.
- Orders placed over the weekend or during
holidays will not be
shipped until the following business day. (Normal office hours are Mon-Fri
8:00am to 5:00pm PT).
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At present time, only U.S. orders
are accepted without special arrangements with our office.
Payment
- Payment by Visa, Mastercard, American Express, Discover Card, PayPal, and Debit Cards with a Visa or Mastercard logo are
accepted. Additionally, Bank Cashiers Checks and Postal
Money Orders are also acceptable. Personal checks and company checks are also taken as means of payment, however these instruments must clear the bank prior to the order being shipped.
- Please use our Printable Order Form for mail orders.
- We do not accept credit cards
issued from non U.S. banks.
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Payment on all orders are to be pre-paid
prior to shipping.
Prices & Availability
- Prices, specifications and availability of
products are subject to change without notice. We will contact you if pricing
or availability affects your order.
Returns
- Any products to be authorized by us for return
must be processed within 30 days from the date of the invoice.
- If you suspect that your product is defective, please contact Technical Support at your product's manufacturer and give them the opportunity to resolve the problem with your product and make a determination as to the status of the product. If it is determined to be defective, in most cases they will make arrangements with you for your product to be repaired or exchanged. Call us toll free at 888-532-1323 if you need assistance contacting the manufacturer's technical support department.
- Non-defective returns for credit or exchange are
subject to shipping charges and a 15% restocking fee.
- Shipping costs and credit card processing charges are
not refundable.
- Returns must be sent to us freight
pre-paid.
- Before returning any product, please use our Return Merchandise Authorization Request Form which alerts our office of your wish to return or exchange your product. Please do not ship your product until after you receive specific Return Instructions which may include a specific Return Authorization (RA) number. We will not accept any
returns without an RA number. The RA number is only valid for 15 days after it
has been issued and must be clearly displayed on the shipping label.
- Products must be returned 100% complete, unused,
and in the original packaging. Products must be accompanied by any manuals,
accessories, or spare parts that originally shipped with the product.
- Products being returned should be packaged with
the utmost care and with sufficient padding to secure its safe return.
- Some items might have to be returned to the manufacturer for warranty issues. We will inform you in that case.
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Products designated as "all sales
final", "no return" or similar language may not be returned.
Shipment
- We use UPS, FedEx and other common carriers. We
reserve the right to ship by alternative carriers.
- UPS and FedEx will not ship to P.O., APO and FPO
boxes.
- APO and FPO customers
please e-mail us a list of your items,
and how soon you need delivery. We will then e-mail back to you a cost for the
shipping.
- The stated number of "Shipping Days"
are regular business days (Monday to Friday) only, shipments do not move over weekends and
holidays.
Thank you!
Return Merchandise Authorization Request Form
*Asterisk denotes Required Field
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